Delivery Information
At refrigerant-euro.com, we strive to provide our customers with high-quality and reliable shipping services. We understand how important timely delivery is for businesses, which is why we make every effort to offer convenient and fast shipping methods. In this article, you will find full information about our shipping policy to help you better understand how the process works for products purchased in our online store.
Available Shipping Methods
We collaborate with major international shipping companies to ensure reliable and fast delivery for our customers:
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DHL
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SEUR
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DPD
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UPS
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TIPSA
All orders are processed Monday to Friday, excluding public holidays.
Shipping Process
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Order Processing: All orders begin processing once payment is confirmed. Orders are processed within 1-2 business days, excluding peak seasons (e.g., summer).
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Shipping Confirmation: Once your order has been shipped, the courier company will send you a notification with the expected delivery date. You will also receive a tracking number, which allows you to monitor your order's status on the courier’s website.
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Delivery Time: We cannot guarantee exact delivery dates as they depend on the shipping company's operations and your location. However, we always make efforts to ensure that your order is delivered as soon as possible.
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Delivery to Address: All products are delivered to the address you provide. refrigerant-euro.com is not responsible for incorrect address details, name, or phone number provided during the order.
How to Track Your Delivery?
After the order is shipped, you will receive a tracking number to track your order status. This will keep you informed about the delivery date and the location of your order.
Shipping Cost
Shipping costs depend on several factors:
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Size and weight of the order
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Delivery location (different countries and regions may have different rates)
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Shipping type (standard or express)
We strive to offer competitive rates for our customers. In the case of remote addresses, there may be additional shipping charges.
Shipping Responsibility
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refrigerant-euro.com is not responsible for delays caused by circumstances beyond our control, such as strikes, natural disasters, or courier company issues.
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refrigerant-euro.com is not liable for damages or loss of goods after they are delivered. In this case, responsibility lies with the shipping company. You should contact the shipping company to file a claim for lost or damaged goods.
Re-delivery and Returns
If delivery cannot be completed due to an incorrect address or the recipient's absence, the customer will bear all costs for return and re-delivery. In case of cancellation of the delivery for reasons not related to breach of contract, the customer will also bear the return shipping costs.
Shipping to International Regions
International shipping may involve additional charges depending on the destination country. We recommend customers check rates and restrictions in their country before placing an order.
Important: All taxes, duties, customs fees, and other costs related to the delivery in the destination country are the responsibility of the customer. Please ensure that you have reviewed the local legal requirements.
What to Do in Case of Product Damage?
If you receive a product with damaged packaging or defects, please immediately report it to the shipping company within 24 hours of receiving the product. Notify us by email at info@refrigerant-euro.com, and we will assist you with further steps.
Special Order Conditions
If you require special delivery options, such as delivery to your door or office, please contact us in advance, and we will offer additional options, including the associated costs.